Professional Services

For over 20 years, our team has helped companies just like yours implement software on time and within budget. By providing a flexible and scalable framework for delivering projects, we are always on hand to help you get the most out of your investment.  

We continually refine our processes and work closely with you to navigate the complexities unique to your implementation. No two companies are the same, and our team works with you towards your specific goals while enabling compliance with industry regulations and best practices.  

We invest in your success, and our team is here to help with project management, personalized product configuration, training, testing, and go-live support.

Discovery and analysis

Our team works closely with you to identify and document detailed requirements and recognize any areas that will require additional attention or effort. Once we've gathered all requirements, we begin to create a road map for implementation.  

Our priority is to set a realistic and actionable project plan that will ensure a successful and timely implementation that meets your digital transformation goals. 

Our discovery process includes: 

• Validating and documenting business requirements 
• Data migration requirements  
• 3rd party integration management 
• Detailed gap-fit analysis  

System configuration

Our team builds on the requirements gathered in the discovery process by resolving gaps as they help you configure your new system. Our products are flexible and configured to meet your unique requirements. 

During this phase, we walk you through the setup and configuration options available. Our team will help you decide which options will work best for your team and the impact each configuration will have on your operations.   

Outcomes from the system configuration process: 

• Core team training 
• Integrations mapping and design 
• Migration test data development 
• System and modifications testing 

Deployment and go-live

Go-live days are a significant milestone and celebration is quite common. Yet, this is only the completion of the first stage in our work together. Though your system is up and running smoothly, the transition is far from over. 

For you to get the full value of your system, we're here to provide all the training and support your team needs.  

Our deployment and go-live process includes: 

• User acceptance testing 
• Production environment readiness 
• Go-live cutover strategy and planning 
• Transitioning to our customer support team